Frequently Asked Questions

Here's a list of Frequently Asked Questions. If you still can't find the answer to your question, feel free to contact us on or call us on 1800 800045 FREE and we’ll be happy to help.

I want to find out more about the brand INNOVO®

Who created INNOVO®? Is INNOVO® the same as Femifree or Neurotech Vital Compact? 

I want to learn more about Innovotherapy

How does Innovotherapy work? Is it suitable for me? Can Innovotherapy be used by Men? Will it help to improve sexual function?

I want to find out more about the product INNOVO®

What is the difference between INNOVO® and other incontinence solutions? What does the stimulation feel like? How long before I start to notice an improvement? What clinical research is there to support the device? 

I want to find out if I can use INNOVO®

Who should not use INNOVO®? Can I use it when I'm pregnant? How soon after giving birth can I start using the device? I have an intra-uterine device or Mirena coil fitted, can I use INNOVO®? Can I use it after prostate surgery? 

I want to find out how to use my INNOVO®

What size is right for me? How do I put on the garments? How do I know what programme to use? What level of intensity do I need to reach? How many times a week should I use the device?

I am having trouble using my INNOVO®

I’m getting an error message saying pads 3 and/or 7 are not making contact with the skin. What should I do? How do I charge the controller? How long does the battery last? 

Who can I talk to for more information?

I have a problem with my INNOVO®, what should I do? Where is the product available?  How long is the warranty? Who can I talk to for more information? 

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