Frequently Asked Questions

Here's a list of Frequently Asked Questions. If you still can't find the answer to your question, feel free to contact us on info@restorethefloor.com or call us on 0800 028 5687 FREE and we’ll be happy to help.

I want to find out more about the brand INNOVO®

Who created INNOVO®? Is INNOVO® the same as Femifree or Neurotech Vital Compact?

I want to learn more about Innovotherapy

How does Innovotherapy work? Is it suitable for me? Can Innovotherapy be used by Men? Will it help to improve sexual function?

I want to know more about the product INNOVO®

What is the difference between INNOVO® and other incontinence solutions? What does the stimulation feel like? How long before I start to notice an improvement? What clinical research is there to support the device?

I want to find out if I can use INNOVO®

Who should not use INNOVO®? Can I use it when I'm pregnant? How soon after giving birth can I start using the device? I have an intra-uterine device or Mirena coil fitted, can I use INNOVO®? Can I use it after prostate surgery?

I want to find out how to use my INNOVO®

What size is right for me? How do I put on the garments? How do I know what programme to use? What level of intensity do I need to reach? How many times a week should I use the device?

I am having trouble using my INNOVO®

I’m getting an error message saying pads 3 and/or 7 are not making contact with the skin. What should I do? How do I charge the controller? How long does the battery last?

Who can I contact for more information?

I have a problem with my INNOVO®, what should I do? Where is the product available?  How long is the warranty? Who can I talk to for more information?